FAQ

Payment Policy - FAQ

1. What currency does Rocoxia use for transactions?

All transactions on Rocoxia are processed in USD (United States Dollar).

2. What payment methods does Rocoxia accept?

We accept the following payment methods:

• Visa
• Mastercard
• American Express (AMEX)
• Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

3. When is payment processed?

Payments are processed securely at the time of purchase. Orders will not be shipped until full payment has been received.

4. Will I receive confirmation of my payment?

Yes! Once your payment is successfully processed, you will receive an email confirmation with your order details.

5. Are there any additional taxes or fees?

• Any applicable taxes will be calculated at checkout based on your location.
• Rocoxia does not charge hidden fees.

6. What should I do if my payment is declined?

If your payment is declined, please:

• Check with your bank or payment provider for any issues.
• Ensure that your billing details match the information on your payment method.

7. Can I cancel my order after payment?

Yes, orders can be canceled within 24 hours of purchase. To request a cancellation, please email info@rocoxia.com.

8. How are refunds processed?

Refunds are handled according to our Return & Refund Policy. If approved, your refund will be issued to your original payment method within 10 business days.

9. Is my payment information secure?

Yes! We use secure encryption technology to protect your payment details. Rocoxia does not store or share your payment information.

10. Who do I contact for payment-related issues?

For any payment-related inquiries, please contact us at info@rocoxia.com.

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